The state government has issued a toll-free number 1100 for this helpline. Any person sitting in any part of the state can now just call and file a complaint not only that once the complaint is closed He/she will get a feedback call where people would be interviewed if their complaint was resolved to there satisfaction only then the complaint will be closed. Chief Minister Jai Ram Thakur Ji and his cabinet have also taken a keen interest in this helpline. They will interact with people just to know if their complaints were resolved to there satisfaction which will also help in continuous monitoring of this facility.
.How CM SevaSankalp is operating:
The progress of complaints received through the helpline will be monitored. Complaints can be registered on the helpline from 7 am to 10 pm.
• This will also ensure transparency in the work of the state government. The registered call will automatically transfer to the concerned department for redress.
• All the officers have to resolve the complaint within seven days to 14 days. If the deadline is exceeded or the complainant is not satisfied then the problem will be sent to the next level.
• About 6500 officers of 56 departments have been added to this software. A call center has also been established at Shimla to take the calls and queries.
Progress Report till now.
Complaints received form various districts: